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Managed Services Program
Our Managed Services Program provides comprehensive technology support services for your growing business. We function as your full-time IT staff at a part-time cost.
We monitor and manage your network devices, servers, workstations, data backup, network security, and any other IT-related products or services that your business relies upon.
Our team will resolve most issues by remotely accessing your PC or server, or we’ll have one of our certified engineers visit your office to ensure your technical support issue is resolved as quickly as possible.
We provide regularly scheduled maintenance, asset management, software licensing and warranty management. In addition, we conduct quarterly business reviews to ensure proper planning, budgeting and a technical review of your IT-related environment.
On-Demand Services allow you to enjoy the benefits of proactive monitoring, maintenance and IT administration for a small monthly fee, with the flexibility of a pay-for-use service.
Premium Services provides you with our full portfolio of services combined with a predictable monthly IT budget. This allows clients nearly unlimited access to our technical services, an increased level of proactive monitoring and maintenance, plus strategic IT consulting.
| Flexible Pricing |
On-Demand |
Premium |
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| Remote Monitoring & Management |
Starts at $250 / mo |
Included |
| Desktops & Laptops |
Hourly |
$50 / mo |
| Standard Server |
Hourly |
$300 / mo |
| Small Business Server 2003 / 2008 |
Hourly |
$400 / mo |
Advanced Server
(Exchange, SQL, CRM, Critical Business Application) |
Hourly |
$500 / mo |
Advanced Network Devices
(VOIP, VPN, Multi-Access-Point Wireless LAN) |
Hourly |
$100 / mo |
| Managed Services |
On-Demand |
Premium |
| Technical Support |
| Phone & Remote Support |
Hourly |
Unlimited |
| Onsite Support |
Hourly |
Unlimited |
| Emergency / After-Hours Support |
Hourly |
Hourly |
| Online Service Request & Account Management |
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| Desktops & Laptops |
| Virus & Spyware Removal |
Hourly |
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| VPN Client Software Management |
Hourly |
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| Drive Space Monitoring & Optimization |
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| Antivirus, Antispyware & Antispam Monitoring |
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| Patch Management |
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| Desktop or Laptop Recovery |
Hourly |
Hourly |
| Servers |
| Server Availability |
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| Application Availability |
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| Event Log Monitoring |
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| Service Availability Monitoring |
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| Drive Space Monitoring & Optimization |
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| Patch Management |
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| User Account Management |
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| Data Backup Monitoring |
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| Backup File Recovery |
Hourly |
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| Server Recovery |
Hourly |
Hourly |
| Network & Security |
| ISP Connectivity Monitoring |
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| Firewall & VPN Monitoring |
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| Networking Device Availability |
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| Antivirus, Antispyware & Antispam Monitoring |
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| Bandwidth Monitoring |
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| Website Availability Monitoring |
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| IT Administration |
| Strategic IT Consulting & Design Services |
Hourly |
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| Quarterly Business Reviews |
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| Asset Management & Documentation |
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| Software License Management |
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| Warranty & Support Agreement Management |
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